WireCo WorldGroup

Inside Sales

Job Location US-TX-Houston
Regular Full-Time


The Inside Sales/Customer Service Representative handles telephone and written messages from distributors and service center personnel concerning orders, stock availability information, delivery, inventory records, and quotations on wire rope products that are assigned to their Distribution Center.


  • Requests sufficient information from distributors or field personnel to accurately handle and complete each transaction.
  • Accurately determines product availability, location, and viability of shipment to customer.
  • Prioritizes work so all deadlines are met.
  • Effectively handles calls in such a manner as to assure the caller's satisfaction.
  • Recognizes problems and assists the distributor or field personnel by advising of proper procedures or the proper department to best assist them with their problem.
  • Monitors and maintains quotations and orders to assure on time delivery of all orders shipping from their location.
  • Works in conjunction with other distribution centers and fabricated product facilities to effectively process orders for customers.
  • In the absence of Distribution Center Manger or Assistant Manager, has direction over material handler/fabricators.

Required Qualifications

  • Requires high degree of initiative.
  • Fast paced environment requires attention to detail, ability to perform multiple tasks, and superior communication skills.
  • Must have computer skills, with knowledge of Microsoft Office products.
  • Requires high school diploma or GED and relevant experience.


  • Must be legally authorized to work in the United States without restriction.
  • Must be willing to submit to a background investigation, including verification of past employment, criminal history and educational background.
  • Must be willing and able to pass a post-offer drug screen and physical (if required)
  • Must be 18 years of age or older.


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